Returns and exchanges

Change of mind

TMAG have a 20 Business Day return policy. If 20 Business Days have gone by since the Date of Delivery, TMAG cannot offer you a refund or exchange.

To be eligible for a return, the item must be in a new, unused, re-saleable condition and in the same condition you received it (including any tags affixed, packaging, wrapping etc.).

To complete a return, TMAG require a receipt or proof of purchase.

Returns & refunds

The following steps are in place for returns or exchanges:

(a) for change of mind:

(i) email: museumshop@tmag.tas.gov.au quoting the order number, reason for the return, and whether you would like a refund or exchange of product.

(ii) If the sizing is not quite right, we can exchange the item (or provide a refund if that size is sold out).

(iii) Post the item back within 7 Business Days of you contacting TMAG requesting a refund or exchange, in its original condition. Returned items must be received by TMAG in new and re-saleable condition (unused, unworn, unwashed, unsoiled), at your Please complete the form that you received with your original order with the return.

(iv) All returns must be packed securely and appropriately protecting the item, packed to prevent movement inside the package and ensuring the package is firmly

(v) If you are seeking a replacement item or an exchange of item, TMAG will check that everything is in order and TMAG will post the replacement item to you.

(vi) Delivery Fees are non-refundable. If you receive a refund in respect of a returned item, the Delivery Fee will be deducted from your refund.

(b) Goods broken in transit or damaged (following a notice pursuant to clause 12):

(i) email: museumshop@tmag.tas.gov.au quoting the order number, reason for the return, and whether you would like a refund or exchange of You must include in your email, photographs that identify the damage to that item.

(ii) Post the item back within 7 Business Days of you contacting TMAG requesting a refund or exchange. Please complete the form that you received with your original order with the return.

(iii) If you receive a refund in respect of a returned damaged item, any Delivery Fee paid by you will be included in your refund.

(c) For all returns, mail your product to:

Museum Shop, Tasmanian Museum and Art Gallery, 19 Davey Street, Hobart, Tasmania 7000.

(d) Unless otherwise agreed by TMAG, you will be responsible for paying your own shipping costs for returning your item to TMAG.

(e) TMAG will process any refunds within a reasonable time of agreeing to do so.